.ticket-hero{background:linear-gradient(145deg,#eaf7fd 0%,#fff 58%,#eef8fd 100%)}
.ticket-summary{border-top:5px solid var(--celeste)}
.ticket-guide{padding:84px 0;background:#fff}
.ticket-heading{max-width:820px;margin-bottom:34px}
.ticket-heading p{margin:12px 0 0;color:#607585;line-height:1.7}
.ticket-steps{list-style:none;margin:0;padding:0;display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:14px}
.ticket-steps li{min-height:260px;position:relative;padding:26px 24px;background:#f8fbfd;border:1px solid #dce8ed;border-top:5px solid var(--celeste);box-shadow:var(--sombra-suave)}
.ticket-step__number{width:48px;height:48px;display:grid;place-items:center;margin-bottom:28px;background:var(--azul-profundo);color:#fff;font-family:"Libre Baskerville",Georgia,serif;font-weight:700}
.ticket-steps small{display:block;margin-bottom:6px;color:var(--azul);font-size:.7rem;font-weight:800;letter-spacing:.1em;text-transform:uppercase}
.ticket-steps strong{display:block;color:var(--azul-profundo);font-family:"Libre Baskerville",Georgia,serif;font-size:1.16rem;line-height:1.25}
.ticket-steps p{margin:12px 0 0;color:#607585;line-height:1.6}
.ticket-actions{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:14px;margin-top:34px}
.ticket-action{min-height:118px;display:grid;grid-template-columns:1fr auto;grid-template-rows:auto 1fr;gap:5px 14px;padding:22px 24px;background:#f2f8fb;border:1px solid #d5e7f0;color:var(--azul-profundo);text-decoration:none;transition:transform .2s ease,box-shadow .2s ease}
.ticket-action:hover{transform:translateY(-3px);box-shadow:var(--sombra)}
.ticket-action span{color:#668093;font-size:.7rem;font-weight:800;letter-spacing:.1em;text-transform:uppercase}
.ticket-action strong{font-size:1.05rem;align-self:end}
.ticket-action b{grid-column:2;grid-row:1/3;align-self:center;font-size:1.35rem}
.ticket-action--primary{background:var(--azul-profundo);border-color:var(--azul-profundo);color:#fff}
.ticket-action--primary span{color:var(--celeste-2)}
.ticket-help{padding:58px 0;background:#0f3f62;color:#fff}
.ticket-help__inner{display:flex;align-items:center;justify-content:space-between;gap:32px}
.ticket-help span{display:block;color:var(--celeste-2);font-size:.72rem;font-weight:800;letter-spacing:.12em;text-transform:uppercase}
.ticket-help h2{margin:7px 0 8px;color:#fff;font-family:"Libre Baskerville",Georgia,serif;font-size:1.8rem}
.ticket-help p{margin:0;max-width:720px;color:#cfe0e9;line-height:1.65}
.ticket-help__phone{min-width:230px;padding:20px 22px;background:rgba(255,255,255,.08);border:1px solid rgba(255,255,255,.15)}
.ticket-help__phone small{display:block;color:#a9cddd}
.ticket-help__phone strong{display:block;margin-top:6px;font-size:1.45rem}
@media(max-width:1020px){.ticket-steps{grid-template-columns:repeat(2,minmax(0,1fr))}.ticket-actions{grid-template-columns:1fr}.ticket-help__inner{align-items:flex-start;flex-direction:column}}
@media(max-width:620px){.ticket-guide{padding:60px 0}.ticket-steps{grid-template-columns:1fr}.ticket-steps li{min-height:0}.ticket-actions{margin-top:24px}.ticket-help__phone{min-width:0;width:100%}}